![]() ![]() After creating a Restore Point, open Device Manager. Open Control Panel, change view to Small Icons, then select "Recovery". Otherwise, please perform all the prescribed steps from this link. Please try a system restore to a good known working date before the issue started from this link: and follow the option “Restore your computer when Windows starts normally”. If it works with a hardwired ethernet connection try these steps. Do other devices work correctly on the same network?įor starters please check with a hardwired ethernet connection to isolate the issue further. ![]() Have you tried a wired Ethernet connection?.Did this happen after a windows or software update do you know?.I take it as a privilege to share this platform with you.įor better clarity and to assist you better I would require more information regarding this. You are a valued HP customer and it is paramount to assist you here. Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting. Good day! I read the post about Wi-Fi connectivity issues on the computer.
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